Once the need for help has been identified for a loved one experiencing loss of autonomy, a practical question quickly arises: how do you start the process with the long-term care insurance (assurance dépendance) in Luxembourg? Here are the steps to follow, made simple.
Step 1: Gather the two required documents
Your benefits application relies on two complementary documents. First, you must fill out a form, available online, as the applicant or legal representative. You must then have a medical report, known as form R20, completed by your treating physician. This report is free for you, as the doctor is paid directly by the long-term care insurance. If your need concerns only adapted equipment or home modifications, you can submit your application directly for that, independent of any need for help with essential daily tasks.
Step 2: Send your application to the CNS
Once both documents have been gathered, send them together to the Caisse nationale de santé, at the following address: CNS, Assurance dépendance, B.P. 1023, L-1010 Luxembourg. Your file is considered complete as soon as both parts have been received. You will then receive an acknowledgment of receipt confirming it has been properly registered.
Step 3: Assessment of your situation
Once your complete file has been received, the Assessment and Control Administration of the long-term care insurance evaluates your situation, usually through a home visit. This assessment is used to draw up a care plan, detailing precisely the assistance that will be granted to you.
Step 4: The decision and implementation of assistance
The decision is then sent to you or your legal representative by registered mail. For specific equipment or modifications, it’s best to wait for this approval before incurring any costs: this guarantees you full coverage. Form, medical report, submission to the CNS, and home assessment: the process unfolds simply, step by step.
While these steps are underway, home upkeep continues
Daily life goes on while you carry out these steps, and keeping the home clean remains a priority. Päiperléck Services is a partner of Päiperléck Aides et Soins, an approved care and support network: thanks to this partnership, the upkeep of your home is included directly under the long-term care insurance, alongside the care already put in place for your loved one. A
home cleaning service in Luxembourg, provided by a trained, dedicated cleaner in Luxembourg, is easily arranged around your schedule, whether for regular cleaning or occasional upkeep.
This same partnership also spares you from having to manage a cleaner’s contract in Luxembourg yourself, along with the administrative steps that involves. An established cleaning company in Luxembourg takes care of this organization on your behalf: an already trained in-house team, insurance covering any potential damage, and a single point of contact for the entire duration of the support, whether your needs relate to the long-term care insurance or simply your everyday comfort.
Päiperléck, by your side at every step
Submitting an application to the long-term care insurance is an important step within a broader support process for your loved one. While Päiperléck Aides et Soins takes care of daily care and personalized follow-up, our team handles the upkeep of the home, always with the same dedicated staff member for each home cleaning service.
Regular cleaning,
laundry care,
window washing: each service is tailored to your needs, whatever the pace of your application process. At Päiperléck, our service is above all a matter of heart. To review your situation and receive a free, personalized quote, contact us today at
+352 24 25 93 03.
