Trust and safety
Who will be cleaning my home?
Our cleaners are exclusively our own staff, trained in-house in cleaning and hygiene techniques.
What happens if there's damage during a cleaning visit?
All our services are covered by our insurance. If any damage occurs, our customer service team will act quickly to sort it out.
How can I trust the person coming into my home?
Every cleaner is carefully selected, trained in-house, and stays the same for every visit. That continuity builds a lasting, trusted relationship with your household.
Your dedicated cleaner and your schedule
Does the same cleaner come every time?
Yes, one dedicated cleaner is assigned to your home for every visit. On the rare occasion they’re unavailable, the same substitute cleaner will always step in, to preserve the trusted relationship you’ve built.
Are the appointment times always the same?
Yes, your slot stays fixed to give you real stability day to day. That said, we’re happy to adjust it now and then if you need us to.
If anything changes, will we be told in advance?
Yes, any change to your cleaner or your time slot is communicated to you in advance by our customer service team.
Prices and payment
How much does home cleaning cost in Luxembourg?
Our prices depend on how often you book us, ranging from 33.90 € an hour for weekly cleaning to 39.90 € an hour for a monthly or one-off visit.
Is the quote free?
Yes, a member of the Päiperléck Services team visits your home free of charge before your first appointment, to put together a personalised quote suited to your home.
Are extras like ironing or window cleaning included?
These are offered as optional extras, at a flat rate of 18.45 € per 30 minutes, which you’re free to add whenever you need them.
What costs are included in the price?
Mileage costs are included in the weekly plan. Damage insurance and customer service, meanwhile, are included in every plan we offer.
How am I billed for my cleaning?
We send you your invoice by post every month, so you always have a clear record of your cleaning visits.
Booking and flexibility
Can I cancel a booking free of charge?
Yes, cancellation is free up to 48 hours before your appointment, on all our plans.
Which areas do you cover?
Our 130 staff are spread across 14 regional branches, allowing us to offer a fast, efficient, local service throughout Luxembourg.
Do you offer any services besides regular cleaning?
Yes, through our partner OctoGest, we also offer odd jobs, hard-to-reach window cleaning, garden maintenance and removals, always quoted individually.
Do you offer one-off services, such as a spring clean?
Yes, alongside our regular plans, we also offer one-off cleans, perfect for a thorough spring clean or a post-renovation tidy-up.
Can I use long-term care insurance for your cleaning services?
Yes, we support families who receive long-term care insurance to help them stay in their own homes. For any questions about coverage, call us on 24 25 93 03 or email info@paiperleck-services.lu.
Have another question?
Our team is always happy to help.
Have another question? Our team is always happy to help.
Contact us